Teller

286335Job Title: TellerLocation: Macon,GA, Georgia 31210-2032 United StatesHrs/Wk: 40Employment Type: Full-TimeJob Description: RESPONSIBILITIES:Primary Purpose: Serve customers by accurately andpromptly performing transactions while delivering exceptional customer service.Key Responsibilities: Understands key selling features and benefits; createsone-minute approaches to be used with customers about each product to generateinterest and referrals. Helps the team grow customer relationships by makingsales referrals when appropriate. Promptly processes consumer and businesstransactions in an accurate and efficient manner. Follows bank policies,procedures, and security guidelines; complies with federal, state, and localregulations; maintains awareness of updated policies and procedures. Balancescash transactions daily and minimizes out of balance occurrences. If out ofbalance, resolves condition, corrects error and ensures appropriate customernotification. Conveys professional image and always demonstrates exceptionalcustomer service behaviors (pleasant, makes eye contact, greet customers byname, professional attire). Helps enhance customer relationships by identifyingopportunities and referring to the Financial Specialist, or other financialcenter personnel as appropriate. Effectively addresses customer service issuesand/or escalates to appropriate person. Participates with financial center teammembers to consistently meet or exceed customer service goals. Works as anactive member of the Teller team to minimize customer wait time. Demonstratesproduct/service knowledge on alternative delivery channels and proactivelyeducates customers. Adheres to customer service protocols and processes.Actively participates with financial center team members and in daily huddlesand team meetings to ensure that financial center goals are achieved. Deliversand proactively seeks feedback for improving personal, as well as teamperformance.REQUIREMENTS:Requirements: A High School diploma/GEDor are currently enrolled in a High School/GED program is required. At least 1year of retail sales and/or customer service experience required. Previousexperience selling products and services preferred. Strong customer relationsand problem solving skills required; ability to communicate effectively withcustomers and establish rapport when handling customer inquiries andtransactions. Excellent interpersonal, verbal communication and listening skillsrequired. Proven ability to achieve goals. Must be able to effectively deal withhigh customer traffic and constant interruptions. Strong attention to detail isrequired. Experienced and comfortable using computers. Ability and desire tointeract in a team environment; must be willing to contribute to team efforts.Teller or Cash handling experience is preferred. Mon - Fri, 8:00am - 5:00pmWachovia